Shipping & Returns
TNT Express & AU Post shipping methods
We ship to only AU and NZ.
We will ship to New Zealand for a flat rate of $40. We do not charge GST for NZ. Please shoot us an email for your discount code to deduct GST on an NZ order.
New Zealand Customers
If you are shopping online, you may have to pay duty and GST on your goods when they arrive New Zealand.
There is a common misconception that goods purchased online from overseas websites for less than NZ$400 can come into the country (be imported) without incurring any duty, GST, or charges. This ‘rule of thumb’ does not apply to goods that attract both duty and GST. Customs charges maybe payable when the value of these goods exceeds approximately NZ$225.
If the amount to be paid to Customs is under $60, this will be waived, but if it’s $60 or more, you’ll have to pay any duty and GST plus an Import Entry Transaction Fee and MPI levy.
Here are some helpful links:
NZ Customs rates and charges information:
Goods over NZD$1000:
TAX: All prices are including GST
Warranty: While warranty issues are very rare with Kestrel Meters, it can happen. All orders sold by Kestrel AU will be covered by the 5 year warranty, we will handle the warranty for you, simply contact us. Unauthorized Kestrel Meters that do not have a registered AU C-tick on them will not be covered under warranty with Kestrel AU.
30 Day return policy.. Please mail your items via a trackable and insured method to:Kestrel AU
1117 Hoddle St
East Melbourne, Victoria 3002
Please include your order number with the return. All returns will be refunded to the method used for purchase. All returns must be in new condition, and include all items you received in your original order. Returns processing takes about a day post receipt. Shipping fees are not refundable, unless we made an error in order processing.