Kestrel AU based in Melbourne, Victoria, has been designated by Nielsen-Kellerman, the manufacturer of Kestrel Weather and Environmental Instruments, as the exclusive authorised important agent for Kestrel produces in Australia. Kestrel AU is completely independent from Nielsen-Kellerman and employs the Kestrel® trademark and logo under license from Nielsen-Kellerman. Kestrel AU owns and operates the website KestrelMeters.com.au.
Your best assurance of receiving a genuine new Kestrel product as well as full warranty support is to purchase your Kestrel product directly from Kestrel AU one of our many Kestrel resellers inside of Australia.
30-Day Money Back Guarantee
All purchases direct from Kestrel AU carry a 30-Day money back guarantee. If your Kestrel product isn’t all you hoped it would be, just get in touch with us and we’ll make it right.
Warranty Service and Support
All Kestrel Instruments are covered by a Five-Year Limited Warranty. Your fastest way to get warranty service and technical support is just to get in touch with us here in Melbourne by phone, email or post. You can also get in touch with the Australian retailer you purchased it from.
Note that we only provide service and support for Kestrel products imported by Kestrel AU. All products imported by Kestrel AU will bear the the C-Tick mark on the rear label. Products which do not bear the C-Tick were imported into Australia via another agent or means, and warranty and technical support can be obtained directly from the manufacturer – visit www.kestrelinstruments.com/support for more information.
Lifetime Customer Care
When you purchase from Kestrel AU, our support doesn’t stop at the end of the Five-Year Warranty period. We’ll even provide a NEW unit at a substantial discount should you have any problems outside the warranty period (even if you run over it with a car). Just get in touch with us for more details.
Kestrel AU is the licensed holder of the C-Tick registrations for all Kestrel Instruments in Australia. This compliance label indicates that Kestrel products imported by Kestrel AU comply with all applicable standards and establishes a traceable link between the devices and the manufacturer, importer or their agent responsible for compliance and for placing it on the Australian market. Manufacturers in Australia, importers, and their authorised agents who are responsible for supplying radio communications, specified electrical and electronic devices or telecommunications equipment or cabling must comply with the applicable labelling notice, and therefore must have the relevant compliance mark, together with supplier identification, placed on the product. Meters imported into Australia for purchase without the C-Tick compliance mark are considered grey or black market goods and may be may destroyed, discarded, or refused entry at the point of import by customs agents.
Predictable Pricing and Delivery with No Customs Delays
All Kestrel AU prices are quoted inclusive of GST. We ship via TNT and Australia Post, and keep our shipping charges low. Shipping is fast, typically next day to your door anywhere in Australia. And there are no Customs or freight worries when you buy from us.
We often hear from customers asking why Kestrel products sell for lower prices in the USA. Kestrel Meters are made in the USA, and like most exported products, will be more expensive outside of the USA than in.
- AU prices are quoted inclusive of 10% GST. In the US, sales taxes (6 to 10%) are applied at checkout based on the customer’s location, so these will not show on US websites.
- When you buy from Kestrel Australia, we’ve already paid the shipping in import duties for you.
- The exchange rate is not in the favour of the Australian dollar at present.
Everything is just a little less expensive in the US. From salaries, to food, to gas, to clothes, to yes... Kestrel Meters – prices are generally higher in Australia. Because Kestrel AU is the only authorised import agent in Australia, Nielsen-Kellerman’s authorised US dealers all agree not to ship to Australia. However, Kestrel products sometimes find their way to eBay and other non-authorised outlets. As mentioned above, importing directly from one of these sellers runs the risk of your purchase/s being stopped at the border, and getting lost without recourse due to lack of the C-Tick registration.
Find it local!
Here is a list of our stocking retailers. If you can't find one near you, send us an email, or simply purchase directly from our site.