While battery leaks are not covered, we can, in some cases, based on the serial number, replace it for you for $121 + $15 ship inc GST.
You would need to send it to:
Kestrel AU
1117 Hoddle St
East Melbourne, Victoria 3002
The best way to do this is to purchase here with your credit card before you send in your meter. Once you've paid here, simply send us the meter with you name and return address or an order number we'll send you a new one once that is received.
We will need to check your serial number to make sure you qualify with the manufacturer. Not all meters do. If you've found this page, you've likely already been approved, but be sure to get approval first.
Domestic Shipping
FREE SHIPPING & RETURNS (on Meters) on orders over $50 in the USA. (USPS)
Free Return policy: Domestic meters can be ordered risk free for 30 days.
If you would like to return it, simply email us and we'll email you a return label. You will be responsible for packing, taping, and getting it to UPS or US mail service. The meter must contain the original box and all that comes with it or there will be a restocking fee of up to 15%.
We ship via USPS or UPS shipping. You may choose at checkout.
International Shipping
Shipping outside the USA will have these options with prices at checkout:
- First Class Mail for $10 on orders under $50 (intended for battery kits & screen protectors)
- Priority Mail International: $29 FLAT RATE (Limited Online Tracking)
- USPS Express Mail: $49 FLAT RATE (Global Online Tracking)
- UPS Expedited: 2-5 Business Days - Delivery by end of day
- UPS Express: 1-3 Business Days - Delivery by end of day
- UPS Saver: 1-3 Business Days - Delivery by end of day
